1. Introduction
RiderCoachConnect ("we," "our," or "us") is operated by Liveflatout LLC and KH Sporthorses LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (collectively, the "Service").
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, profile photo, and role (student, trainer, or parent).
- Ride Data: Ride entries including dates, durations, horse names, notes, tags, photos, and videos.
- Feedback & Communication: Trainer feedback, homework assignments, community posts, comments, and messages.
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
- Device Information: Browser type, operating system, and device identifiers collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Facilitate the connection between students, trainers, and parents
- Send notifications related to your account and activity
- Analyze usage patterns to improve user experience
- Respond to your requests and provide customer support
- Protect against fraudulent or unauthorized activity
4. Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
- Within the Service: Ride entries, feedback, and community posts are shared with connected trainers, students, and parents as described in the Service's features.
- Service Providers: We use third-party services (such as Firebase by Google) to host and operate the Service. These providers have access to your information only to perform services on our behalf.
- Legal Requirements: We may disclose information if required by law or if we believe disclosure is necessary to protect our rights or the safety of others.
5. Data Storage & Security
Your data is stored on Google Firebase infrastructure. We implement reasonable security measures to protect your information, including encryption in transit and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of non-essential notifications
To exercise any of these rights, please contact us using the information below.
7. Children's Privacy
The Service is not directed to children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us so we can take appropriate action. Students under 18 should use the Service with parental or guardian awareness.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Liveflatout LLC & KH Sporthorses LLC
Email: support@ridercoachconnect.com